Student Consumer Information

TABLE OF CONTENTS

STUDENT ACHIEVEMENT INFORMATION

The institution’s assessment of student achievement includes retention rates, course completion rates, graduation rates, job placement rates, and state or other licensing examinations. Student achievement information is made available to the public and shared below:

76.92 %
Retention Rate

Note: The Retention Rate presented is for Ivy Christian College’s Associate Degree Program offerings. The calculation is based on first-time, full-time, associate degree seeking students enrolled in the previous fall who re-enrolled or successfully completed their program by the current fall.

40.9 %
Graduation Rate

Note: The Graduation Rate presented is for Ivy Christian College’s Associate Degree Program offerings. The rate utilizes the Fall 2013 entering cohort, calculating the percentage of first-time, full-time, associate degree seeking, associate degree holders who did so within 150% of the normal (or expected) time for completion.

Note: Job Placement Rate / State or other licensing examinations: Not Applicable: The Rates notes apply only to Vocational Programs. At this time, Ivy Christian College’s programs are not Vocational Programs and are not applicable for this calculation.

General Information Concerning Academic Programs for Consumer Protections

• The institution agrees that in cases where the institution cannot fully deliver the instruction for which a student has contracted, to provide a reasonable alternative for delivering the instruction or reasonable financial compensation for the education the student did not receive. This may include tuition assurance funds,surety bonds, irrevocable letter of credit, assistance with transfer, teach-out provisions or other practices deemed sufficient to protect consumers.

Teach-Out Policy in PDF file

Continuity of Operations (COOP) Plan in Case of Catastrophic Events

• The institution agrees that it has well-documented policies and practices for addressing catastrophic events. The institution agrees to provide the catastrophic event policy and disaster recovery procedures to the State Portal Entity, if/when requested. Impacted students will receive the services for which they have paid or reasonable financial compensation for those not received. This may include tuition assurance funds,surety bonds, irrevocable letter of credit, assistance with transfer, teach-out provisions or other practices deemed sufficient to protect consumers. The institution agrees that it and/or its home state has adequate measures to protectstudent records in the event of closure.

IVY College Continuity Plan in PDF file 

Student Complaint Policy & Procedure

INTRODUCTION

Ivy College encourages open and honest communication between members of the community. Most conflicts and differences of opinion between members of the College community can be resolved by the individuals directly confronting issues and jointly exploring alternatives. Ivy College encourages all community members to informally resolve differences when possible. Resources may be available to staff and students. If you would like to better understand the resources that may be available, you should contact John Yoo at [email protected] If the complaint falls under Title IX (Sexual misconduct, harassment or discrimination), it should be reported to the institutional Title IX Coordinator, Charlie Chi at [email protected] In cases where conflicts cannot be mutually resolved, the College has established formal complaint procedures, also referred to as “grievance procedures”. 

POLICY

It is the policy of Ivy College to provide fair and orderly procedures to resolve student grievances. Nothing in this policy prevents a student from discussing a complaint informally with any appropriate college official. This policy intends to provide all community members with a formal avenue for addressing complaints. The College will maintain records of all submitted formal complaints in the context of the records retention policy. 

PROCESS

Students:

Students who would like to submit a formal complaint should contact the Chief Operating Officer to initiate the process. Complaints should be submitted within fourteen (14) business days. 

1. The student will complete a short form documenting the complaint 

2. The complaint will be reviewed and investigated by the COO

3. Under most circumstances, a resolution will be provided within 10 business days 

Academic complaints regarding grades, 

Staff/Faculty: 

Staff who would like to submit a formal complaint should also contact COO, John Yoo, to initiate the process. Complaints should be submitted within fourteen (14) business days. 

1. The staff/faculty member will complete a short form documenting the complaint

2. The complaint will be reviewed and investigated by COO 

3. Under most circumstances, a resolution will be provided within 10 business days

Sanctions associated with the resolution of a formal complaint are in-line with those stated within the code of conduct policy. 

Protection from Retaliation: 

Federal and state laws, as well as College policies, provide members of the College community with protection from retaliation, and underscore that retaliatory conduct may have serious consequences, including disciplinary sanctions. Retaliation against a person who, in good faith, files a complaint or participates in the reporting, investigation, or adjudication process pertaining to a complaint is a particularly serious offense. Retaliation may include, but is not limited to, threats to personal safety or security and harassment. Complaints of retaliation should be reported as possible violations of College policies. 

A complaint of retaliation does not constitute proof of prohibited conduct. Therefore, such a complaint shall not be considered during evaluation or review until a determination has been made that there has been a violation of college policy. 

Should the reporting student, or any other affected party remain displeased with the outcome of the matter, an appeal may always be made to the appropriate individual state and/or accreditation authority listed below: 

State Council of Higher Education for Virginia (SCHEV)

James Monroe Building, 10th Floor

101 North Fourteenth Street

Richmond, Virginia 23219

Tel: (804) 225-2600; Fax: (804) 225-2604; Website: www.schev.edu

Transnational Association of Christian Colleges and Schools (TRACS)

15935 Forest Road

Forest, Virginia 24551

Tel: (434) 525-9539 Fax: (434) 525-9538 Email: [email protected]

If you reside in a state outside of one of Virginia and have a complaint that you feel has not been resolved through the university grievance procedures, you may file a complaint with the state in which you reside. In compliance with Federal Department of Education regulations, we are providing the list of all state agencies with contact information: Student Complaint Information by State, also available in the PDF format.

Student Complaint Information Link:

Student Complaint Information by State and Agency

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